Shelly is our most senior administrator and has been with us as our team grew in both number of agents and volume. Not surprisingly, she knows all our systems intimately so she's our "go to" person when we run into some kind of systems issue. Shelly has excellent technical skills. If we run into a systems problem, she's usually the one to problem solve so we never have downtime. She's also a perfectionist which says something running a busy team. Shelly's main responsibility is handling the myriad of tasks we take on when we sign a new listing. We have checklists of everything that's required from the professional photography, copywriting, staging, database entry, etc. Every listing we take is handled with a lot of pride so she bears a tremendous responsibility to make sure everything is completed on time and looks great. Shelly also interacts with our clients more than any other administrative assistant. She's a wonderful calming force when things start to get difficult on a transaction, and that happens a lot. Shelly sets up our client market updates and also keeps our website updated daily, so she stays, very, very busy.